Digital is one of the common buzzwords in the market. It combines capabilities of the latest and greatest technology stack, like social, mobile, analytics and the Cloud (SMAC), the Internet of Things (IoT), artificial intelligence and virtual reality and, most importantly, amplifies them by encompassing a seamlessly connected enterprise experience.
With latest reports showing 4.7 billion mobile users, 3 billion people on the Internet, 1.7 billion Facebook™ users and 1 billion WhatsApp™ users, digital undoubtedly has already been incorporated into our daily life and work routines.
Digital is changing the world and enterprises all over the world have been gearing up to embrace this new way of doing things. Utilities, too, cannot afford to be unaffected by the digital evolution. However, with utilities carrying a tag of being late adopters of the latest technology changes, it would be thought-provoking to evaluate the impact of digital on them.
This article delves into this phenomenon of digital and its impact on utilities.